Shipping policy

Last updated: 24 October 2026

Delivery within India

We currently deliver within India. International delivery is not available.

Shipping charges

Standard shipping within India is free. The shipping total is shown before you complete checkout.

Processing, delivery and tracking

Ready-stock orders are normally dispatched the next day after order confirmation.

Estimated delivery after dispatch: Mumbai orders usually arrive the next day. Orders to other states usually arrive within 2-5 days, depending on the delivery PIN code.

These delivery times are estimates. Courier delays, weather and other events outside our control may affect delivery. For help with delivery to your PIN code, please contact us before ordering.

Tracking details are shared after dispatch when supported by the shipping method.

Size exchanges

You may request a size exchange within 7 days after delivery. Cooldown covers the return courier and replacement delivery charges for approved size exchanges. Please contact us before sending an item back. See our Return and Refund Policy for eligibility and instructions.

Payment options

Choose from the payment methods available at checkout. If you need help with a payment option or COD availability, contact our support team before placing your order.

Address changes and cancellations

Please check your address and phone number before completing your order. Contact us as soon as possible if a correction or cancellation is needed. We may be able to help before dispatch; once an order is in transit, changes may not be possible.

Delayed, lost or damaged deliveries

If your parcel is delayed, lost or damaged, contact us with your order number so we can help you work with the courier. For return and refund eligibility, read our Return and Refund Policy.

Contact Cooldown

Email: thecooldownclothing@gmail.com
Customer support: +91 22 4616 7711