Refund policy
Last updated: 24 October 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
For return/refund requests, you may request a return within 3 days after your item is delivered. Size exchanges have a separate 7-day window, as set out below.
For return/refund requests, you are responsible for arranging return shipping. Contact us before sending an item so we can confirm the return instructions and any applicable shipping costs. For approved size exchanges, Cooldown covers the courier charges as set out below.
If an item is marked final sale or non-returnable on its product page before purchase, that restriction applies. Contact us before ordering if you are unsure about an item.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Size exchanges within 7 days
You may request a size exchange within 7 days after delivery. Items must be unworn or unused, with their tags and original packaging, and the replacement size is subject to availability.
Cooldown covers the return courier charges and replacement delivery charges for approved size exchanges requested within this 7-day window.
Contact thecooldownclothing@gmail.com or +91 22 4616 7711 with your order number, product name and requested size before sending anything back. We will confirm availability and the courier arrangements or return instructions.
For style exchange enquiries, contact us to confirm availability and the applicable terms before returning the item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, your prepaid refund will be sent to the original payment method, unless otherwise stated. For COD orders, contact support to confirm the refund method before returning your item. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at thecooldownclothing@gmail.com. Customer support: +91 22 4616 7711.