Refund policy

Return & Refund Policy

We at COOLDOWN are committed to providing you with high-quality products and ensuring your satisfaction. Our return and refund policy is designed to be customer-friendly and adheres to standard practices for online shopping in India.

Eligibility for Returns

  1. Timeframe: You can initiate a return within 7 days of receiving the product.
  2. Condition: The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  3. Non-returnable items:
    • Products purchased during sale events or marked as “final sale.”
    • Intimate wear such as undergarments, unless a manufacturing defect is found.

Return Process

  1. Initiate a Request:
    • Email us at thecooldownclothing@gmail.com or WhatsApp at 8879884541 with your order ID and reason for the return.
    • Attach images of the product for verification (if applicable).
  2. Approval: Once approved, we will provide you with the return shipping details.
  3. Shipping the Product:
    • Customers are required to ship the product back at their own cost unless the return is due to a manufacturing defect or wrong item delivered.
    • Ensure the product is securely packed to avoid damage during transit.

Refund Policy

  1. Refund Mode: Refunds will be processed to the original payment method or as store credit, as per your preference.
  2. Timeline: Refunds will be initiated within 5-7 business days after the returned product has been inspected and approved.
  3. Partial Refunds: If the returned item is not in its original condition, a partial refund may be granted.

Exchange Policy

  1. Size/Style Exchange: You can request an exchange for a different size or style within the return window, subject to availability.
  2. Exchange Process: Follow the same steps as for returns.

Cancellations

  1. Before Dispatch: Orders can be canceled within 24 hours of placement by contacting us at 8879884541
  2. Post Dispatch: Once shipped, the cancellation will be treated as a return.

Damaged or Defective Products

  • If you receive a damaged or defective product, report it to us within 48 hours of delivery with supporting photos or videos.
  • A replacement or full refund will be offered based on the issue.

We value your trust and are here to assist you at every step. For any further queries, feel free to reach out to our customer support team.

Contact Us
WhatsApp: 8879884541
Operating Hours: 10:00 AM to 7:00 PM

COOLDOWN – Designed for You, Loved by You!